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FAQ
  • Do you offer a quality guarantee?

    Yes, we provide a quality guarantee. Our company ensures all products strictly meet national/international standards and customer-specific requirements. Products are covered by a “three guarantees” service during the warranty period.

  • What is the sample fee, and is it refundable after bulk order placement?

    Sample fees vary by specific model and specifications. Please call our hotline at 0510-87207989 for details.

  • Can I order samples?

    Yes, we provide sample services according to customer requirements.

  • What about your after-sales service?

    Our company operates a dedicated after-sales department with a professional technical support team. We commit to “lifetime after-sales service,” providing round-the-clock assistance from technical consultations to on-site repairs—with a 12-hour response time for quality issues and resolution within 72 hours. We also implement quarterly proactive follow-ups, ensuring every meter of cable has its own “health record.”

  • What should I do if I haven't received my items?

    Please call our company hotline at 0510-87207989. Our dedicated after-sales team will assist you. We can check your product status and continuously track the logistics delivery.

  • How can I track my order without visiting your company?

    Call our hotline at 0510-87207989. Our customer service team will assist you in checking order progress and status.

  • Does your packaging ensure product safety?

    Our packaging complies with national/international standards—from material selection and manufacturing processes to labeling management—ensuring product safety.

  • Do you offer customization services?

    Yes, we provide customization services according to customer requirements.

  • Where is your factory located?

    Our factory is situated at No. 5 Xinguang West Road, Guanlin Town, Yixing City, Jiangsu Province. We welcome your visit and guidance.

  • Are you a factory or a trading company?

    We are a professional wire and cable manufacturer with our own factory and a dedicated sales department.

  • How do you ensure product quality?

    First, we conduct inspections after each production stage. For finished products, we perform 100% full inspections based on customer requirements and international standards.
    Second, we possess the industry's most advanced and comprehensive testing equipment: partial discharge withstand voltage systems, power frequency withstand voltage equipment, direct current resistance testers, insulation resistance testers, aging chambers, thermal elongation testers, universal tensile testing machines, and optical profilometers. This suite of equipment fully ensures the delivery of high-quality finished cables while meeting all customer requirements for structural, parametric, and performance testing.

  • What is your delivery timeframe?

    We typically deliver according to the contract schedule. For urgent orders, expedited production is available to meet all customer needs.